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Product Questions

  • How does Harmonics with SplashDefense work?

    Harmonics with SplashDefense uses a combination of proprietary features to create 24-hour spill protection. The joint system, edge profile and perimeter coating in combination create SplashDefense technology.

  • Can Harmonics with SplashDefense be installed in a basement?

    Yes, provided the basement meets all of the requirements specified in the installation instructions. This includes acceptable subfloor moisture levels. Do not install in rooms with floor drains or sump pumps.

  • Is my SplashDefense floor warranted if my bathtub overflows?

    No. The Harmonics with SplashDefense limited lifetime warranty applies to household spills only. Flooding, standing water (water that remains on floor longer than twenty-four hours), leaking pipes, mechanical failure and appliance leaks are examples of events not covered under the warranty.

  • Is my SplashDefense floor warranted for pet accidents?

    Yes. Harmonics with SplashDefense protects against pet accidents when cleaned up within 24 hours.

  • Is Harmonics with SplashDefense safe to use in my home?

    Yes! All Harmonics floors are subjected to rigorous tests that are designed to ensure that all Harmonics products meet the highest standards and do not harm interior air quality. For additional details, please visit www.harmonics-flooring.com or contact customer service at 1-888-459-9220.

Pre-Installation Questions

  • What is different about installing Harmonics with SplashDefense?

    The general installation process for Harmonics with SplashDefense is identical to other Harmonics laminate products. There is an additional step required after installation to seal the perimeter prior to installing moldings.

  • Are there any special tools required to install Harmonics with SplashDefense?

    No, Harmonics with SplashDefense can be installed with standard laminate flooring installation tools.

  • What underlayment should I use under Harmonics with SplashDefense?

    Harmonics with SplashDefense includes a premium attached underlayment for easy installation. No additional underlayment is required.

  • Do I need to use a moisture barrier under Harmonics with SplashDefense?

    A moisture barrier is required over a concrete subfloor.

  • Why do I need to seal the perimeter?

    Harmonics with SplashDefense is engineered to withstand everyday household spills on the top surface of the floor. Once planks are cut during installation this protection is removed from the cut edges. Therefore, perimeter sealing is required to maintain the Harmonics with SplashDefense spill protection. This keeps moisture on top of the floor and away from the unprotected cut edges.

  • What is a PE foam backer rod and why do I need to use it?

    PE foam backer rod is a common construction material used to fill large gaps prior to sealing or caulking. For Harmonics with SplashDefense, the PE foam backer rod is used to fill the required 3/8” expansion space to provide support under the 100% silicone sealant used to seal from the floor surface to the wall. It is highly compressible and will allow the floor to expand and contract as needed. A SplashDefense Perimeter Installation Kit is available from Harmonics Customer Service at 1-888-459-9220. Each kit installs approximately 50 linear feet of SplashDefense flooring.

  • My wallbase has not been removed and is elevated above the Harmonics with SplashDefense surface. How do I properly seal the perimeter?

    For some installations (often when replacing carpet), the existing wallbase can remain installed and is elevated off the subfloor. In this case, the Harmonics with SplashDefense flooring can be concealed under the wallbase while still maintaining a 3/8” expansion space from the drywall or sole plate. In this situation we recommend to use the 3/8” PE foam backer rod as a spacer around the installation. It can remain in place after the installation is complete. Then apply a thin bead of 100% silicone between the wallbase and the laminate surface to create a seal.

  • I have metal door frames that cannot be cut back to conceal the 3/8” expansion space. How do I properly seal at these door frames?

    A 3/8” expansion space still needs to be maintained around metal door frames. Fill the expansion space with 3/8” PE foam baker rod and use color coordinated 100% silicone sealant to cover the backer rod.

  • Can I use paintable acrylic caulk/sealant?

    No, only 100% silicone sealant should be used. This material will remain flexible over its lifetime and has the proper adherence to the floor and wall surfaces.

  • Should I install the moldings immediately after sealing the perimeter?

    It is not required to install the moldings immediately after sealing the perimeter. However, if excessive silicone sealant is used and allowed to cure before installing the moldings it may prevent the moldings from seating properly. In this case, an extra step of cutting away excess sealant will be required. If the moldings are installed immediately after sealing the perimeter, they can be “set” in the uncured sealant and eliminate potential obstruction from cured silicone sealant.

  • How long will it take me to seal the perimeter?

    A rough approximation is 3 linear feet per minute. For example, a 10’x10’ (40 linear feet) should take about 13-15 minutes to seal. This will vary based on the specific details of your installation.

  • How much silicone do I need?

    A rough approximation is 25 linear feet per 10.1 oz. tube of silicone sealant. The exact consumption will depend on the size and shape of the expansion spaces being sealed.

  • Where can I buy silicone and backer rod?

    A SplashDefense Perimeter Installation Kit is available from Harmonics Customer Service 1-888-459-9220. PE foam backer rod (3/8”) and 100% silicone sealant are also available in major home improvement stores.

Maintenance and repair questions

  • There is silicone on the surface of my Harmonics with SplashDefense floor. How do I clean it off?

    Cured silicone can be peeled or rubbed off the floor surface with your finger. If the silicone is uncured or if additional cleanup of cured silicone is required use a small amount of acetone or mineral spirits on a clean rag.

  • How do I replace a damaged Harmonics with SplashDefense plank?

    A damaged Harmonics with SplashDefense plank can be replaced by a professional laminate installer using industry standard methods. Please contact Harmonics Customer Service at 1-888-459-9220 for assistance.

  • Can I use a laminate cleaner on my floor?

    No. Dust (dry) mop as primary cleaning method. Occasionally wet mopping with water only, using a well wrung out mop is permitted with properly installed SpalshDefense floor with the perimeter sealed and all joints tight and secure. If needed, a solution of 1 cup of vinegar per gallon of water or 1/3 cup non-sudsing ammonia per gallon of water can be used. Do not use abrasive cleaners, detergents, soaps, waxes or polishes. A warranty approved maintenance kit including cleaner is also available from Harmonics Customer Service at 1-888-459-9220.

  • Can I use a steam mop on my floor?

    No. Do not use vacuum rotating beater bars, floor scrubbers, steamers, jet mops or similar products.

Pre-Installation Questions

  • How many cartons of flooring will I need for my installation?

    Measure the length by width of your room, add 5% for cutting waste and divide by the square footage in each box. Round this number up to the nearest carton. The quantities for each carton can be found on the web page for each color.

    Calculation: (Room Length x Room Width) x 1.05

    For Example: For a 12’ x 15’ room with Harmonics® Harbor Scraped Oak 2015 sq ft/carton, you will need 10 cartons.

    12 ft. L x 15 ft. W = 180 sq. ft. x 1.05 = 189 sq. ft.= 9.38 Round up = 10 cartons.
    20.15 sq. ft./carton

    Note: If you have detailed floor or a fancy pattern like a 45 degree run, add 10% instead of 5%

  • How much flooring should I buy?

    Available Harmonics® colors can change from season to season, so be sure to purchase enough flooring to finish out your installation and enough extra to perform any possible future repairs or additions (we recommend purchasing an extra 10-15%).

    To purchase products previously sold in Costco warehouses, please call 1-888-459-9220.

  • What is laminate flooring?

    Harmonics® is a laminate floor. The base of a Harmonics® floor is a watertight, glued HDF board (High Density Fiber Board). This is covered with a design layer and a transparent overlay against wear and tear. Underneath, a barrier layer stops rising damp and prevents the boards from deforming. The design layer is a photo of wood or tiles that is printed on paper. This paper is submerged in melamine resin. This is covered with a very strong and transparent protective layer. The melamine layers are pressed on the HDF board in a press under high pressure and temperature. In addition, a wood or tile structure is also pressed into the top layer (embossed). For example, the oak designs have a wood texture that coincides exactly with the wood pattern. The highly refined printing technique means that you can hardly tell the difference between the photo and real wood. So you can have a “wooden floor” in your home without sacrificing valuable trees. In addition, you don’t have to worry about the disadvantages of a wooden floor. They are easy and fast to install (yourself) and easy to maintain.

  • What if I have allergies?

    Thanks to the closed surface structure of Harmonics® laminate floors and the closed joints between the boards, there’s nowhere for dust to creep. Moreover, the perfect laying and finishing of your Harmonics® floor means it’s easy to clean. Dust mites and other allergy-causing organisms cannot survive on clean laminate floors. This will help you protect your home from allergens. This is extremely important for people suffering from asthma or dust allergies. To maintain good hygiene it is essential that you always use a Harmonics® maintenance product for cleaning. These do not contain any wax or varnish which can attract dust. With the Harmonics® microfiber tissues (Harmonics® maintenance kit) you can easily remove all dust.

  • Where can I buy Harmonics® flooring?

    Harmonics® floors are sold exclusively through Costco.

  • I have kids, a dog and a lot of traffic, how durable are Harmonics® floors?

    Our floors carry the North American Laminate Flooring Association (NALFA) certification for performance standards. To learn more, visit NALFA. Harmonics® flooring also has a rating of AC-3 and AC-4. They have been tested to pass general commercial foot traffic conditions and still hold up. For you, this means our products are abrasion resistant, impact resistant, stain resistant, resistant to household chemicals and even resistant to cigarette burns.

  • Where can I get molding and other accessories?

    To completely service Costco Members, we have set up the toll free customer service number at 1-888-459-9220 for molding and other accessory purchases. Only Harmonics® moldings are guaranteed to coordinate with your Harmonics® floor. Beware of non-Harmonics® moldings, their expansion clearances have not been tested and may violate your warranty. We also offer a limited selection of short length molding to economically finish your installation, ask a support representative at the customer service number about availability. 1-888-459-9220.

Installation Questions

  • Why and how do I use the spacers?

    Spacers are used to maintain your expansion gap and are to be removed after installation. The spacers in the installation kit are designed to be used in pairs. They are adjustable to provide the minimum 3/8″ expansion space.

  • Do I need the moisture barrier for installation?

    Harmonics® requires the use of a moisture barrier on concrete subfloors.

  • How do I install Harmonics® on stairs?

    For a detailed, but easy “How To” guide to installing stairs, contact Harmonics® Customer Service a 1-888-459-9220. Stair nose moldings are also available through this number.

  • Do I run the moisture barrier up 1" on all four walls?

    Yes for concrete subfloors. This prevents damage to the floor from floods or water damage in other rooms. For wooden subfloors, trim the plastic 1 inch from the walls.

  • How do I fasten the molding in place?

    Nail or glue the track to the subfloor using polyurethane contactor’s adhesive such as Liquid Nails. Skirting ® Quarter Round are nailed directly to the walls. Never nail or glue molding directly to Harmonics® flooring.

  • How do you cover gapping around piping, door jambs, or other areas that are exposed?

    Use flexible acrylic caulking available from Harmonics® Customer Service 1-888-459-9220.

  • Should I remove the tongue prior to placing molding against planks, or planks against walls?

    Yes, removing the protruding “tongue” or lower “lip” gives you the full 3/8″ expansion space under the transition moldings and wall skirting.

  • Do I need to use the Harmonics® Moisture Barrier sheeting under my flooring even if it has a pad on it?

    Yes, the pad is to cushion the floor, reduce noise and mitigate small imperfections in the subfloor surface. It does not prevent subfloor moisture from entering the plank joints. Even old concrete floors, basements and crawl-spaces can have high moisture levels capable of swelling wood flooring. The Harmonics® Moisture Barrier is high quality and meets the Harmonics® flooring warranty requirements. Do not use an additional foam underlayment as a moisture barrier. To order the Harmonics® Installation Kit or for installation assistance, please call 1-888-459-9220.

Avoiding Common Mistakes

  • Keep a full 3/8" expansion space everywhere in your installation:

    This includes through all doorways, between rooms and halls and around door jambs, cabinets, and under the moldings. Floating floors must have this space in order to properly expand & contract from room to room and season to season.

  • Use a proper saw blade:

    Use a fine-tooth carbide blade. On a circular table saw a minimum of 40-60 teeth is recommended, less teeth may result in rough cuts. Clean cuts depend on the type of saw used. For a fine-toothed handsaw or crosscut saw (pattern side up), or a jig saw (pattern side down), or a table saw (pattern side up), or a circular saw (pattern side down).

  • Put an expansion space—covered by molding—between rooms, hallways and separated areas:
  • Put felt pads under all furniture & use mats at doors:

    Many chairs, tables and appliances have feet that can cause damage to wood floors. Harmonics®offers self-adhesive felt pads, available from Customer Service 1-888-459-9220. We also recommend placing walk-off mats inside door entrances.

  • Clean up spills quickly:

    Clean up spills immediately, and use mats inside and outside of entries to keep your floor clean and dry.

  • Regular maintenance prevents problems:

    The best preventive maintenance is to regularly sweep a wood and laminate floor. In some active households, this could mean daily. The accumulation of dirt and grit can wear the finish on the hardiest of laminate floors. Sand and rocks under foot and furniture can scratch any floor.

  • Use water or laminate floor cleaner and use it sparingly from a spray bottle to maintain your Harmonics® floor:

    Many cleaners have detergents that are harmful to laminate and wood floors. Harmonics® planks are engineered to require little more than sweeping and a light mopping. For soiled floor maintenance, contact Harmonics® Customer Service at 1-888-459-9220 for a warranted maintenance kit and other accessories.

Quality & Safety

  • We have Harmonics laminate flooring in our home, is it a possibility that our floors contain dangerous/high levels of formaldehyde?

    All Harmonics laminate flooring complies with all industry and governmental standards. Harmonics brand laminate flooring is in full compliance with the Toxic Substances Control Act (TSCA) Title VI standards for composite wood products. All of our sources for composite wood components have been tested by an independent, third party EPA-approved certifier and confirmed to meet the exacting standards of the state of California. We also regularly check our certifications to make sure they are updated and that all requirements are continuously being met.

  • Are Harmonics floors unsafe or dangerous for my family?

    Harmonics floors are subjected to rigorous, independent testing designed to ensure our flooring products abide to the highest industry and governmental standards – including Toxic Substances Control Act (TSCA) Title VI.

  • Where are Harmonics laminate products produced?

    All Harmonics products are manufactured in the United States, at our manufacturing facilities in North Carolina, and comply with all industry and governmental standards.

  • Are any Harmonics flooring products manufactured in China?

    No. We do not import products for sale by our Harmonics brand.

  • Are there any components in Harmonics products that are made in China?

    No. We do not utilize Chinese produced components in our Harmonics flooring.

  • Is formaldehyde found in Harmonics floors?

    Formaldehyde is a naturally occurring substance in all wood products, formed by elements found in our environment like carbon, hydrogen and oxygen. While formaldehyde is naturally occurring, high levels can be harmful to humans. We do not add any urea formaldehyde during the manufacturing process for our products. And all Harmonics products are produced to exacting industry and governmental regulations, including restrictions regarding formaldehyde emissions

  • Why can't you remove all formaldehyde from your products?

    Formaldehyde is a naturally occurring substance in all wood products, formed by elements found in our environment like carbon, hydrogen and oxygen. While formaldehyde is naturally occurring, high levels can be harmful to humans. No urea formaldehyde is added during the manufacturing process for our products. And we follow exacting industry and governmental regulations regarding formaldehyde emissions. For additional information on formaldehyde, visit the following website.

  • I understand that Harmonics floors are Toxic Substances Control Act (TSCA) Title VI compliant. Can you give me the specific formaldehyde content in your floors?

    All Harmonics® laminate flooring complies with all industry and governmental standards. As such, Harmonics brand laminate flooring is in full compliance with the oxic Substances Control Act (TSCA) Title VI standards for composite wood products. All of our sources for composite wood components have been tested by an independent, third party EPA-approved certifier and confirmed to meet the exacting standards of the state of California. We also regularly check our certifications to make sure they are updated and that all requirements are continuously being met.

  • How do we know that Harmonics is not incorrectly labeling products as Toxic Substances Control Act (TSCA) compliant, when in fact they are not compliant?

    Harmonics brand laminate flooring is in full compliance with the Toxic Substances Control Act (TSCA) Title VI standards for composite wood products. All of our sources for composite wood components have been tested by an independent, third party EPA-approved certifier and confirmed to meet the exacting standards of the state of California. We also regularly check our certifications to make sure they are updated and that all requirements are continuously being met.